Question 1

Do you collect rent each month?

Accepted Answer

Yes. We collect the rent from your tenant at the agreed frequency, deduct the applicable fees and authorised costs, and transfer the cleared balance to your nominated bank account.

Question 2

Do you manage repairs?

Accepted Answer

No. Repairs and day-to-day maintenance remain the landlord's responsibility under Let & Collection. If you would like us to handle maintenance and tenant queries as well, Full Management would be the more suitable service.

Question 3

Can I still approve the tenant?

Accepted Answer

Yes. We can handle the marketing, enquiries, viewings and referencing process, but final approval of the tenant can still remain with you unless a different arrangement is agreed.

Question 4

Can I switch to full management later?

Accepted Answer

Yes. If you decide you want a more hands-off arrangement later, we can discuss moving you onto our Full Management service.

Question 5

Who is this service best suited to?

Accepted Answer

Let & Collection is ideal for landlords who are comfortable managing repairs and communicating about the property but want us to handle tenant finding, tenancy setup, monthly rent collection and payment administration.

Question 6

What is included in Let & Collection?

Accepted Answer

It includes everything provided under our Let Only service, such as marketing, viewings, referencing, Right to Rent checks and tenancy documentation, plus ongoing rent collection, monthly statements and arrears chasing.

Question 7

Do you provide monthly rent statements?

Accepted Answer

Yes. We provide a monthly statement showing rent received, applicable fees and authorised deductions, giving you a clear record of your rental income.

Question 8

What happens if the tenant does not pay the rent?

Accepted Answer

If rent becomes overdue, we contact the tenant promptly and pursue payment through telephone, email and written reminders. If formal legal action is required, this would normally need to be handled by your appointed solicitor.

Question 9

Do you deal with rent increases or tenancy changes?

Accepted Answer

Yes. On your instruction, we can assist with rent reviews and document agreed tenancy changes or renewals. Additional charges may apply for certain documentation.

Question 10

Do you carry out ongoing Right to Rent checks?

Accepted Answer

Yes. Where a tenant has time-limited permission to rent, we can carry out the required follow-up Right to Rent checks during the tenancy.

Let the property, keep control, and outsource the financial admin

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What remains with the landlord

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Let & Collection FAQ