Question 1

Do you help find the tenant?

Accepted Answer

Yes. We market the property, arrange accompanied viewings, provide feedback, negotiate offers and carry out independent referencing before a tenancy proceeds.

Question 2

Do you prepare the tenancy paperwork?

Accepted Answer

Yes. We prepare the tenancy agreement and arrange electronic signing, as well as providing the required tenancy documentation where it has been supplied to us

Question 3

Do you manage the property after move-in?

Accepted Answer

No. Under our Let Only service, ongoing rent collection, repairs, maintenance and day-to-day management return to you once the tenancy has started. If you would prefer ongoing support, you can choose Rent Collection or Full Management instead.

Question 4

Can I upgrade later?

Accepted Answer

Yes. If you decide you would like more support, speak to us about moving to Rent Collection or Full Management. We can review the existing tenancy and confirm the most appropriate way to take over the ongoing service.

Question 5

Who is Let Only best suited to?

Accepted Answer

Let Only is ideal for landlords who want professional help finding and setting up a tenancy but are comfortable managing the property, rent and tenant relationship themselves afterwards.

Question 6

What is included in the Let Only service?

Accepted Answer

The service includes property marketing, accompanied viewings, offer negotiation, tenant referencing, Right to Rent checks, tenancy documentation and collection of the initial rent and deposit.

Question 7

Do you carry out tenant referencing?

Accepted Answer

Yes. We use an independent referencing provider to check identity, affordability, employment or income, creditworthiness and previous landlord history where available.

Question 8

Do you complete Right to Rent checks?

Accepted Answer

Yes. We carry out the required Right to Rent checks before the tenancy begins and retain the necessary records in accordance with the applicable requirements.

Question 9

Do you collect the first rent and deposit?

Accepted Answer

Yes. We collect the first month's rent and tenancy deposit before move-in. Once cleared, the balance is passed to you after deduction of the agreed fees and authorised costs.

Question 10

Can you register the tenancy deposit for me?

Accepted Answer

Yes. Where you instruct us to do so, we can protect the deposit with a government-approved tenancy deposit scheme and issue the prescribed information. A deposit registration fee applies.

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