Question 1

Do you collect rent each month?

Accepted Answer

Yes. As part of our Full Management service, we collect rent, issue statements, and keep you updated on payments throughout the tenancy.

Question 2

Do you manage repairs?

Accepted Answer

Yes. We coordinate day-to-day maintenance and repair issues on your behalf, using trusted contractors where required, and keep you informed on any significant works.

Question 3

Can I still approve the tenant?

Accepted Answer

Yes. We handle enquiries, viewings and referencing, but final approval can still remain with you unless a different arrangement is agreed.

Question 4

Do you provide statements?

Accepted Answer

Yes. We provide clear statements showing rent received, fees deducted and any approved costs or maintenance payments.

Question 5

Do you carry out inspections?

Accepted Answer

Yes. Periodic inspections can be carried out as part of our Full Management service, helping landlords stay informed about the general condition of the property during the tenancy.

Question 6

Is Full Management the right option for me?

Accepted Answer

Full Management is ideal for landlords who want a more hands-off service. It suits busy landlords, overseas landlords, and owners who want us to handle the day-to-day running of the tenancy from start to finish.

Question 7

Do you deal with tenant queries directly?

Accepted Answer

Yes. Under Full Management, we act as the main point of contact for the tenant and deal with day-to-day questions, issues and tenancy matters.

Question 8

Do you handle arrears?

Accepted Answer

Yes. If rent is late, we follow up promptly and keep records of communication, while keeping you informed of any ongoing arrears issues.

Question 9

Do you arrange compliance documents?

Accepted Answer

We can help coordinate key compliance items such as gas safety certificates, EPCs and electrical reports where required, helping landlords keep the property properly prepared and managed.

Question 10

Do you only advise on London property?

Accepted Answer

Our focus is on London and the surrounding areas we actively work in. This allows us to give more practical advice based on local demand, tenant profile and management suitability.

Question 11

Can you help if I have already found a property?

Accepted Answer

Yes. If you have already identified a property, we can help assess its rental potential, likely target market and whether it suits your intended investment strategy.

A hands-off management service for busy landlords

Who this service is for

What’s included

How the process works

Why landlords choose full management

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Frequently Asked Questions